Privacy policy

Last Updated: July 21, 2026

At Vienna Windsor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Maiden Labs LLC, doing business as Vienna Windsor ("Vienna Windsor," "we," "us," or "our"), collects, uses, stores, and shares your information when you visit our website, create an account, purchase our products, become a member, or otherwise interact with our Services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

Payment Information

Payments are securely processed through Shopify and our payment providers. We do not store your complete credit card information on our servers.

Account Information

If you create an account, we collect information such as your login credentials, saved addresses, order history, and preferences.

Order Information

We collect information relating to your purchases, including products viewed, items added to your cart, orders placed, returns, exchanges, and customer service requests.

Device & Website Information

We automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website activity

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Manage your account

  • Verify payments

  • Detect fraud and unauthorized activity

  • Improve our website and shopping experience

  • Personalize product recommendations

  • Send order confirmations and shipping updates

  • Send marketing communications when you have opted in

  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding new collections, exclusive member offers, and company updates.

You may unsubscribe at any time using the link contained in any marketing email.

4. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Measure advertising effectiveness

  • Analyze website traffic

You may disable cookies through your browser settings, although certain website features may not function properly.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Marketing platforms

  • Analytics providers

  • Customer support providers

  • Government authorities when required by law

Each third party processes your information according to its own privacy policies.

6. Shopify

Our online store is powered by Shopify Inc.

Information you provide may be processed by Shopify in accordance with Shopify's Privacy Policy, which can be found at:

https://www.shopify.com/legal/privacy

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

Although we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain your information only as long as reasonably necessary to:

  • Fulfill your orders

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Receive a copy of your information

  • Withdraw consent where applicable

  • Opt out of certain marketing communications

To exercise your rights, please contact us using the information below.

10. Children's Privacy

Our website is not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly remove it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

12. International Users

Your information may be processed and stored in the United States or other countries where our service providers operate.

By using our website, you consent to these transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with the revised "Last Updated" date. Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Maiden Labs LLC
30 N Gould St STE R
Sheridan, WY 82801
United States

Email: support@viennawindsor.com

© 2026 Maiden Labs LLC. All rights reserved.